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FAQ

 

FREQUENTLY ASKED QUESTIONS:

1. How can I place an order with Gamble Music?

2. How will I know that you received/shipped my order?

3. When will my order ship?

4. Does Gamble Music accept Purchase Orders?

5. Can I request a printed invoice if I purchase on your Website?

6. Can Gamble Music provide a quote before I place an order? 

7.  Is there a discount for schools or churches?

8.  How much will it cost to ship my order?

9. Am I charged shipping & handling for multiple shipments?

10. Is there a minimum order requirement?

11.  If I am unhappy with my Gamble Music order, may I return it?

12.  Will I be charged tax on my order?

13.  How do I set up my computer to use your labels?

14.  Does Gamble Music accept credit cards?

 

 

1. How can I place an order with Gamble Music?

                There are five ways:

                                1. Order on our website:  www.gamblemusic.com

                                2. Call us, toll-free:  800-621-4290

                                3. Fax us, toll-free:  800-421-3153

                                4. Mail your order to Gamble Music, 2401 S. Leavitt Street, Chicago, IL 60608

                                5. Email your order to custserv@gamblemusic.com.

 

2. How will I know that you received/shipped my order?  

After every order, you will receive two emails: a confirmation email when the order is received, and a second email with the UPS tracking number when your order ships.  In your account on our website, your order will show as 'awaiting payment' until your payment has been received and processed; and then 'awaiting shipment' until it has physically left our warehouse. 

3. When will my order ship?
                Most orders ship within 48 hours of receipt. If an item is out of stock, our goal is to fill any backorders within 14 days. If there is going to be a delay in shipping your order we will contact you, by phone or email, to discuss your options.
                
4. Does Gamble Music accept Purchase Orders?
                You may submit your order on a Purchase Order if you are a CURRENT CUSTOMER (one who has ordered within the last five years.) (New accounts - please pay by Credit Card.) When your order ships, we will email you a copy of the invoice along with the UPS tracking number. We also include a copy of the invoice with your order. Please forward the invoice to the proper department, as our terms are payment on receipt of the order. Thanks. 

5. Can I request a printed invoice if I purchase on your Website?
                 Yes: but there is no need for a special request.  An invoice is included in each shipment.

6. Can Gamble Music provide a quote before I place an order?                               

Yes: just send us an email (custserv@gamblemusic.com) or fax (800-421-3153) requesting a quote.  Be sure to include model names and quantities for each item, and your shipping address so that we can estimate shipping.

7.  Is there a discount for schools or churches?
                Select items (Filing Boxes, Lids, and Music Shelf Boxes) are discounted when purchased in bulk. (Refer to each individual item page for details.) There is no discount available on other items.

8.  How much will it cost to ship my order?
               You can see our latest shipping costs here (table will open in a new window.) Please note that for International and shipments outside of the lower 48 states of the US, there are additional shipping charges based on the destination and shipping method used. We use both UPS and US Mail. UPS is more expensive, but faster and gentler with your package. Please call us for a quote (800-621-4290). We will quote both UPS and USPS.

 

9. Am I charged shipping & handling for multiple shipments?
                Yes: each shipment carries its own Shipping and Handling charges.

10. Is there a minimum order requirement?
                Yes: our minimum order is $15.00 (excluding shipping and handling, and any taxes.)

11.  If I am unhappy with my Gamble Music order, may I return it?
                Satisfaction is guaranteed.  Before you can return your order, please contact us for a Return Merchandise Authorization number, which must be placed on all correspondence and on the outside of the box.  If we have made a shipping error, or the item is defective, we will send a UPS call tag to pick up the package.  If we are not at fault, and the item is not defective, it can be returned for full credit as long as it is in completely resalable condition.  A 15% restocking fee may apply, and we do not pay the return shipping charges.  Please ship any returns to Gamble Music via UPS only.

12. Will I be charged tax on my order?

We do not charge tax on orders from schools, churches, and other tax-exempt organizations; you may need to provide us with your tax-exempt information for our records.

13.  How do I set up my computer to use your labels?

Visit our help page for printing labels here.

14. Does Gamble Music accept credit cards?

Yes - all customers may now pay by credit card.

 

 

YOUR FEEDBACK IS WELCOME!

Gamble Music is anxious to have the best Customer Service in every respect; if you have any constructive suggestions as to how we can improve our Customer Service, please feel free to contact our owner Hayden by email, phone, FAX, or mail. We strive to be the best we can be and we thank you for your suggestions and feedback. Our customers are most important to us, and we appreciate your selecting Gamble Music as your business partner.



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